At kera99, responsible gambling is not a footnote — it is a core part of how we operate. We believe every player deserves the tools, information, and support they need to keep gaming enjoyable. This page outlines everything we do to keep our platform safe, and everything you can do to stay in control.
For the vast majority of kera99 members, online gaming is exactly what it should be — an enjoyable way to follow the Liga Super Malaysia weekend fixtures, try your luck on a slot title, or experience the atmosphere of a live baccarat table, all from the comfort of home in Kuala Lumpur, Petaling Jaya, or wherever you are in Malaysia.
Responsible gambling means keeping that experience enjoyable rather than letting it become a source of stress or financial difficulty. It means setting clear boundaries, understanding that the house always has a mathematical edge over the long run, never chasing losses, and being honest with yourself about how gambling fits into your life.
kera99 provides a range of practical tools to help you stay in control, and our support team is trained to respond compassionately when a member needs help. The most important thing is this: if gambling ever stops being fun, we want to be the platform that helps you take a break — not one that makes it harder.
Built-in features every kera99 member can activate directly from their account settings
Set a maximum amount you can deposit over a daily, weekly, or monthly period. Reductions take effect immediately. Increases require a 72-hour cooling-off period — giving you time to reconsider. Available from the Account Settings page.
Cap the total amount you can lose within a defined period — daily, weekly, or monthly. Once your loss limit is reached, kera99 will prevent further wagering until the limit period resets, regardless of your remaining balance.
Set on-screen reminders to alert you when you have been playing for a specified period — 30 minutes, 1 hour, or 2 hours. When the timer expires, you will see a prompt to take a break before continuing.
Take a temporary break of 24 hours, 48 hours, or 7 days. During a cool-down period your account remains open but all deposits and wagering are suspended. Ideal for players who feel they need a short pause to reset.
Request a self-exclusion period of 30 days, 60 days, 90 days, 6 months, 1 year, or permanent exclusion. Your account will be suspended within 24 hours of the request and you will not be able to access the platform during that time. Contact our support team to activate.
Access a full record of your deposits, withdrawals, game sessions, and net results over any period you choose. Understanding your actual play history — rather than relying on memory — is a powerful tool for informed, responsible gaming.
Limits can be set or modified from Account Settings. To set a limit below the minimum displayed, contact our support team.
Problem gambling can develop gradually. It does not always look like dramatic financial loss — it often starts with small shifts in attitude and behaviour. Being aware of the early warning signs means you can act before the situation becomes harder to manage.
The signs below are recognised indicators used by professional gambling support organisations. If two or more of these resonate with your current situation, it is worth taking our self-assessment below and considering whether to use one of our responsible gambling tools or speak to a support organisation.
Placing larger bets to try to recover money you have already lost, rather than accepting the result and stopping.
Using gambling as a way to escape personal problems, anxiety, boredom, or difficult emotions rather than as pure entertainment.
Concealing how much time or money you spend gambling from family members or people close to you.
Taking loans, using credit cards, or borrowing money from friends or family to fund your gambling activity.
Consistently missing work, family commitments, or social obligations because of time spent gambling or thinking about gambling.
Having difficulty stopping or reducing your gambling even when you have decided to do so, or when it is causing you clear harm.
Feeling the need to bet increasingly larger amounts to feel the same level of excitement — a sign of tolerance building over time.
Spending significant time thinking about past gambling sessions or planning future ones, even when engaged in other activities.
Answer honestly — this takes less than two minutes and is entirely private
Responsible gambling at kera99 is not a policy document that sits on a shelf. It is reflected in specific operational commitments that our team adheres to every day — from the way we onboard new members to the way we respond when a player requests a break.
Below are the concrete commitments kera99 makes to every member regarding safe and responsible gaming practice on our platform.
Every new kera99 account is subject to date-of-birth verification at registration. Accounts suspected of being held by persons under 21 are immediately suspended and referred for investigation. We do not allow minors on this platform under any circumstances.
kera99 does not direct marketing communications at members who are currently self-excluded, under a cool-down period, or who have set a zero deposit limit. We do not target players who have shown signs of problem gambling behaviour with promotional content.
Our customer support team receives training in identifying and responding to responsible gambling concerns. If a member contacts us indicating distress, our team is instructed to prioritise welfare support over any commercial interaction, including directing them to self-exclusion and to external support resources.
kera99's platform monitors account activity for patterns associated with problem gambling — including extended session durations, rapid deposit-loss cycles, and frequent failed withdrawal requests. Where such patterns are detected, our responsible gambling team may reach out proactively to offer support.
Self-exclusion requests are not subject to cooling-off periods or review delays. We process them as a priority and the member's account is suspended within 24 hours of the request being received and confirmed. No promotional communications will be sent during any self-exclusion period.
kera99 does not employ retention tactics that pressure players to continue gaming after they have indicated a wish to stop or take a break. We do not withhold withdrawals, offer unsolicited "recovery bonuses", or otherwise incentivise continued play against a player's expressed wishes.
Free, confidential support is available for anyone affected by problem gambling in Malaysia and internationally
Malaysia's national welfare helpline operated by the Ministry of Women, Family and Community Development. Provides free, confidential counselling and referral services for individuals and families affected by gambling harm. Available 24 hours a day, 7 days a week. Calls are free from any Malaysian landline or mobile number.
A volunteer-run emotional support service based in Kuala Lumpur, providing free and confidential listening support for anyone experiencing emotional distress, including distress related to gambling problems. Available daily from 3pm to midnight. Their non-judgmental approach makes them a trusted resource for Malaysians who are not yet ready to seek formal counselling.
GamCare is one of the world's leading providers of information, advice, and support for anyone affected by gambling problems. Their resources — including an online self-assessment tool, forum community, and live chat service — are accessible to anyone internationally. GamCare offers structured treatment programmes and peer support groups, and their online resources are available in multiple languages. Text-only reference: gamcare.org.uk
Gamblers Anonymous (GA) is an international fellowship of men and women who have joined together to do something about their gambling problem. GA operates meeting groups globally and has active chapters in Malaysia. Meetings provide peer support in a confidential, non-judgmental setting. There is no registration fee. Text-only reference: gamblersanonymous.org
Malaysian government hospitals — including Hospital Kuala Lumpur, Penang Hospital, and Hospital Sultan Ismail Johor Bahru — provide psychiatric and addiction counselling services. For members who believe they have a gambling addiction requiring clinical intervention, a referral via your GP or a visit to the outpatient psychiatric department is the recommended route for structured professional support.
Gordon Moody provides specialist residential treatment programmes and recovery support for those most severely affected by gambling addiction. Their programmes are designed for individuals who have not responded to other forms of support and need intensive, structured intervention. Online resources and self-help materials are also available for those seeking initial guidance. Text-only reference: gordonmoody.org.uk
Online gambling — including sports betting, live casino, slots, and all other gaming categories on the kera99 platform — is only permitted for players who are 21 years of age or older. This is not a guideline; it is a hard eligibility requirement that applies without exception.
Age verification is conducted during registration and as part of the KYC process. Any account found to have been opened by a person under 21 will be permanently closed and all associated balances forfeited. If you are a parent or guardian and you believe a minor has accessed kera99, please contact us immediately at [email protected].
Responsible gambling tools are available to every kera99 member right now — no waiting, no forms to post. Set your limits, check your history, or speak to our support team. For players aged 21 and above only.
Need help now? Contact Talian Kasih: 15999 (free, 24/7, confidential) | kera99 support: [email protected]